Privacy Policy
Why we have this document
This policy explains how Star Mark Certification handles personal information and complies with the requirements of the Australian Privacy Act 1988 (Cth) ("Privacy Act"). If you have any further questions in relation to this policy, please contact us at info@starmarkglobal.com.au.
Policy
Star Mark Certification Pty Ltd is committed to maintaining the privacy of the individuals with whom we work or come in to contact with during our work processes. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Organisational Information.
Personal information
For the purpose of our activities we may need to retain or record the following:
names, titles, awards, address details, telephone, fax and email contacts, date of birth, nationality and gender; audit, review and evaluation records;
Collection mechanisms
Information may be collected in the following manner:
Direct from you. For example, when you fill in application forms, client agreement forms or other forms; talk to one of our representatives or send documentation to our office. It may also be collected from you when you deal with us personally, over the telephone, send a letter, or via our website.
Why and how we use the information
We will use the information for the primary purpose for which it was collected, for audit purposes.
We may also use it for purposes related or ancillary to the main reason we collect it, such as:
Management, accounting, and administrative support;
Accreditation or regulatory reporting and compliance;
Breach of the law, which we are obliged to report; and
In the event of a complaint against you, we may use the information provided to investigate the complaint.
Disclosure of information
We may disclose information to the following people or organisations:
A certification or accreditation or review committee/ board/counsel (such as AMSRO) or panel to assess an application, file, appeal, document or disciplinary action;
A subcontractor. We may subcontract some of our processes such as verifying the audit reports we have written after conducting an audit. The subcontractor is required to sign our confidentiality agreement which states that all client information contained within reports must remain confidential at all times.
We display on our website, and sometimes as printed material, registers of organisations who have received certification, however this would only include your organisation’s name, capability statement and address.
We treat all personal information held about you as confidential We will not sell or provide our databases to any other party.
Accuracy of your personal information
We want to keep our information as accurate as possible. We take reasonable steps to ensure that is accurate, complete and up to date whenever we collect or use it. If you discover that the information, we have about you is inaccurate please advise us and we will update our systems.
Accessing your information
We will grant you access to the information we have about you. If you send us a written request, we will provide you with information about you which is readily accessible, and which may lawfully be provided. Your request to provide information will be dealt with in a reasonable time.
Information Security
We protect any information that we hold from misuse and loss. The information may be stored in hardcopy documents, as electronic data, or in our software or systems.
We provide access security over our paper records and electronic data stores.
We also have and use hardware, software and network security systems and protocols.
(Please see detailed information under our Information Security and the Audit Process section of our Certification Manual)
How can you raise your concerns with us?
If you believe that the privacy of your personal information has been compromised, you are entitled to complain. If you have a complaint or concerns, please write to the Director of Star Mark Certification.
Your complaint must include a return address, email or fax number, so we can get back to you.
Your consent
If you do not wish us to disclose some of your personnel details needed for the purpose of our activities, please advise our office, and we will ensure we have taken note of this.